Complaints management policy

BNPP Asset Management (“BNPP AM”) has set up a complaint-handling system to deal with any Client complaints efficiently, transparently and in a harmonised manner, in accordance with the applicable regulations. Access to the complaints set up is free-of-charge. 

A complaint denotes a declaration of dissatisfaction by an identified client. Requests for information, opinion, clarification or service as well as summons are not complaints. 

The complaint  should be sent to the Client’s usual point of contact. If the response is unsatisfactory, the Client can then send a written complaint by post to the address hereunder :

BNP PARIBAS ASSET MANAGEMENT Switzerland AG
ERNST-NOBS-PLATZ 7
CH-8004 ZURICH
P.O. Box 1078 CH-8021 ZURICH
SWITZERLAND

The ombudsman’s office of BNP PARIBAS ASSET MANAGEMENT Switzerland AG is the following:

Financial Ombudsman Service Switzerland (FINOS)

As a client of a financial service provided by BNP PARIBAS ASSET MANAGEMENT Switzerland AG, you have the possibility, in the event of a dispute, to initiate proceedings before the ombudsman’s office, which will settle the matter unbureaucratically, fairly, quickly, impartially and at low or no cost to you.